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Frequently Asked Questions
How is my personalisation going to appear?

Our product photos should give you a good idea of the personalisation style and placement. But If you have additional questions or concerns, please contact via web chat or email at ukcustomercare@personalcreations.com and one of our friendly customer service people will be happy to help you.

Where can I find Image Requirements for Photo Upload Products?

We have a handy page that provides everything you need to know about what type of photos you can upload and use on our products. You can find it here.

What is the earliest delivery date for your products?

We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and the type of personalisation it comes with. You will be able to review an estimated delivery date during our checkout process.

The address I typed in is correct, but the website is not accepting it. (on the Delivery page)

To make sure that your gift(s) are delivered on time and to the right address, we check addresses entered during the order process. If you have problems entering your address or general delivery questions, please send us a chat message and one of our customer service people will be happy to help.

Can I dispatch internationally? Do you accept foreign credit cards?

At the moment, we only able to dispatch to non-PO Box United Kingdom delivery addresses. We accept all major credit cards and methods of payment with a UK billing address. PO Boxes are accepted for billing purposes.

My discount code/gift voucher doesn't work/I'm not getting my discount.

Only one discount code can be used per order. To use a discount code, please enter it in the ‘Special Code' field found on your Shopping Cart page or in the 'Discount Code' field found on the Billing page of the checkout. To use a Personal Creations gift voucher on an order, please enter the gift code number on the Billing page of the checkout process. Only one voucher may be used at a time. If you need help or advice, please contact our customer service department on web chat or via email at ukcustomercare@personalcreations.com.

Can I use a debit card?

Yes, we accept debit cards as form of payment. However, please note that we authorise credit cards and debit cards when you place your order, but we do not charge your card for an order until the order has left our warehouse and it’s on its way to you. This can sometimes be mistaken for a double billing. Each card provider is different; therefore, please refer to the issuing bank of your debit card for their specific authorisation processes.

Can I have more than one gift message sent per address?

Unfortunately, we are not able to send multiple gift messages to one delivery address.

Can I put more than one product into one gift box?

Our gift boxes have been measured to fit each individual product, so we can only offer individual product gift boxes at the moment.

My password doesn't work.

If you’re not able to log into your Personal Creations account, please check the following:
  1. 1. Double check that you are entering your email address and password in the log in screen.
  2. 2. The password field is case sensitive, so please check that your Caps Lock key is off.
  3. 3. If you can’t remember your password – don’t worry, it happens! Just enter your email address, click on the 'Forgot Password' link and your password will be sent to you. If you are still having trouble logging in after trying the above steps, please send us a web chat and one of our friendly customer service people will be happy to help you.


Can I backorder items that are not available at this time?

To save disappointment, we are unable to take orders for items that are unavailable If the item comes back in stock, it will be put back on the site and will be available to order again.

Does the packing slip include pricing information?

We do not include pricing information on our packing slip (which is great if you are sending a gift straight to the recipient).
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