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Delivery & Returns
DELIVERY

We personalise and dispatch most items to arrive in 8-10 working days, though some items may take a little longer – depending on the personalisation and product. You’ll be able to see your estimated delivery date(s) in the checkout when ordering.

DELIVERY TO MULTIPLE ADDRESSES

When delivery items on the same order to multiple addresses, you will be charged delivery to each additional delivery address.

OVERSIZED ITEMS

Some oversized items may incur a charge of up to £9.99 per delivery address. Oversized Items will be marked on the product detail page.

OUR GUARANTEE

Our goal is to offer only the finest personalised gifts available. Ones that will create lasting memories and provide years of enjoyment. Each product we select must meet our strict standards of workmanship and design. Our highly trained production staff then artfully customises each order to your specifications. And before any item dispatches from our facility, it must pass a final inspection for quality and accuracy. Personal Creations stands behind the quality of every product we sell. If your order is not 100% free from defects in materials and workmanship, please contact our customer service team via web chat or email ukcustomercare@personalcreations.com to arrange a replacement or refund.

DELIVERY CHARGES

We dispatch your order directly to you at a flat rate of £3.99, so there are never any nasty surprises.
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