Frequently Asked Questions

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Frequently Asked Questions

How is my personalization going to appear?
Where can I find Image Requirements for Photo Upload Products?
What is the earliest delivery date for your products?
The address I typed in is correct, but the website is not accepting it. (on the Billing and Shipping pages of the checkout process, or on the Catalog Request page)
Do you ship to Hawaii, Alaska and Canada?
Can I ship to international addresses outside of Canada, or to APO/FPO addresses?
Do you accept foreign credit cards?
My promotion/discount code or gift card doesn't work/I'm not getting my discount.
Can I use a debit card?
Can I have more than one gift message sent per address?
Can I put more than one product into one gift box?
My password doesn't work.
Can I backorder items that are not available at this time?
Does the packing slip include pricing information?
What currency does your site use?
Can I purchase in a currency other than USD?
Why can't I pay using AfterPay?

How is my personalization going to appear?
Our product photos should give you a good idea of the personalization style and placement. But If you have additional questions or concerns, please contact via web chat, email ( wecare@customercare.personalcreations.com or call us at 1-888-741-0508 and one of our friendly customer service people will be happy to help you.

Where can I find Image Requirements for Photo Upload Products?
We have a handy page that provides everything you need to know about what type of photos you can upload and use on our products. You can find it here.

What is the earliest delivery date for your products?
We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and way the product itself is personalized. You will be able to review an estimated delivery date during our checkout process.

The address I typed in is correct, but the website is not accepting it. (on the Billing and Shipping pages of the checkout process, or on the Catalog Request page)
To make sure that your gift(s) are delivered on time and to the right address, we verify both billing and shipping addresses with the US Postal Service entered during the order process. Our site is designed to provide options for a corrected address when necessary (such as changing Avenue to AVE to match what is in the postal database). If you have problems entering your address, or if the suggestions are not matching the address you're trying to deliver to, feel free to start a chat with one of our agents, or contact us toll free at 1-888-741-0508, one of our representatives will be happy to help.

Do you ship to Hawaii, Alaska and Canada?
Yes! We are pleased to offer delivery to non-PO Box addresses in Hawaii, Alaska and Canada. Since these addresses are outside the contiguous 48 states, an additional fee of $5.99 will be applied.

Can I ship to international addresses outside of Canada, or to APO/FPO addresses?
Yes! We are pleased to offer delivery to dozens of countries around the globe. We can ship to the following countries: CA, MX, AU, AT, BE, BR, FR, DE, IN, ID, IL, IT, JP, NL, NO, PL, SA, ES, SE, CH, TW, TH, TR, GB. At this time, we are not able to ship to APO/FPO addresses or U.S. territories. An additional fee of $14.99 will be applied to each delivery for an international address.

Do you accept foreign credit cards?
All major credit cards and other forms of electronic payment are accepted.

My promotion/discount code or gift card doesn't work/I'm not getting my discount.
Only one discount or promotion code can be used per order. To use a discount code, please enter it in the ‘Special Codes' field found on either the Shopping Cart page or the Billing page of the checkout. To use a Personal Creations gift card or code on an order, please enter the gift code number on the Billing page of the checkout process. Only one code may be used at a time. If you need any help, please contact our customer service department via chat, via email at wecare@customercare.personalcreations.com or contact us toll free at 1-888-741-0508.

Can I use a debit card?
Yes, we accept debit cards as form of payment.

Can I have more than one gift message sent per address?
Unfortunately, we are not able to send multiple gift messages to one delivery address.

Can I put more than one product into one gift box?
Our gift boxes have been measured to fit each individual product, so we can only offer individual product gift boxes at this time.

My password doesn't work.
If you’re not able to log into your Personal Creations account, please check the following:

1. Double check that you are entering your email address and password under the 'Returning Customer' section of the log in screen.
2. The password field is case sensitive, so please check that your Caps Lock key is off.
3. If you can’t remember your password – don’t worry, it happens! Just enter your email address, click on the 'Forgot Password' link and your password will be sent to you. If you are still having trouble logging in after trying the above steps, please send us a web chat or contact us toll free at 1-888-741-0508 and any of our customer service representatives will be happy to help you.

Can I backorder items that are not available at this time?
To save disappointment, we are unable to take orders for items that are unavailable. If the item comes back in stock, it will be put back on the site and will be available to order again.

Does the packing slip include pricing information?
We do not include pricing information on our packing slip (which is great if you are sending a gift straight to the recipient).

What currency does your site use?
Our prices and transactions are in USD.

Can I purchase in a currency other than USD?
We process all payments in USD. If you pay with a credit card that uses a different currency your bank will handle the currency conversion. Check with your bank for exchange rates and terms.

Why can't I pay using AfterPay?
AfterPay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with AfterPay.

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